ChooseHotTubsDirect.com focused on all customer touch points and is not looking to stop. The the online retailer's CEO, Steve Barbarich, wants all his customers to be impressed with his teams's attention to personal needs so much that they would it right on the spot. Barbarich does not want online shoppers to miss out on any of the huge factory-direct hot tub discounts and cheap wholesale spa prices.
Each contact and interaction a customer has with ChooseHotTubsDirect.com and its Customer Service team impacts the overall perception of satisfaction. The experienced entrepreneur and CEO, Steven Barbarich, understands good business practices and what it takes to be successful: Happy customers. He pushes for an ongoing effort to maintain integrity and quality service. If he does, loyalty and word-of-mouth referral will continue to remain high for his fast growing portable hot tubs and spa company. Examining the individual customer experiences is what keeps customers ultimately coming back.
Steven Barbarich founded ChooseHotTubsDirect.com after personally encountering some of the worst customer service ever. He was shopping online for a nice discount sale on potential portable hot tubs and spas for his home. To his dismay, the hot tub Steven Barbarich eventually purchased could not be moved into the house through any of the exterior doors. It was too large. The company he bought it from did not warn him beforehand, and it was nearly impossible for him to find any bit help in resolving the issue. When he finally did, all they offered was, "sorry."
This was the ugly duckling that transformed into a swan. Steven Barbarich wanted to find something better. And when he could not find said quality service from any online portable hot tub spa company, it inspired Barbarich to started his own Internet hottub / swim spa mega store. He was determined to provide better customer care and cheaper sales for any future jacuzzi hot tub buyers by cutting out the middlemen through Choose Hot Tubs Direct.
Following guiding principles similar to the Ten Commandments of Customer Service, Steve assembled an internal Choose HotTubs Direct team of customer service and sales reps who could interact with you and act more like your very own personal shopper, giving advice and making suggestions. To qualify, his team members need to be intelligent, well-spoken, good listeners, problem-solvers, and respectful. They must be knowledgeable about the products and the customers. There is a general understanding that they are trained to make satisfied customers - not sales.
Like all good customer care reps, they interviewed you with probing questions to pinpoint any latent personal and hot tub spa needs you may have. Afterwards, Choose HotTub Direct reps proactively make it easy for you to give feedback because they are always searching for ways to foster better experience for portable hot tub and spa jacuzzi customers.
The folks at Choose Hot Tubs Direct .com definitely know how to make buying an in-ground hot tub or an above ground swim spa online convenient. They have live text and/or voice chats through the Contact Us page of ChooseHotTubsDirect.com. In addition, they offer Free Shipping to anywhere in the world, straight fresh from the manufacturer. Furthermore, all hot tubs are generally tax-free* (refer to ChooseHotTubsDirect.com for details).
Wish you could have a personal shopper or point person for more e-commerce related sites? Well, you can! Steven Barbarich made it clear that he intends to launch more online stores for luxury items in the coming years. He already has a website number 2 out, ChooseOutdoorKitchens.com. Like its name impies, the website major offers deals on the outdoor kitchens, outside bbq grills, and other outdoor kitchen products it sells. The outdoor kitchen and bbq grill sales yield online shoppers huge savings as displayed on the individual product pages and promotional banners.
Other online retailers take note: Steven Barbarich & ChooseHotTubsDirect have the model for business success and happy customers. It's quality service.